FAQs
Return & Refund
What is your return policy?
We want to make sure you love your purchase, but if you need to return something, no worries! Check out our return and refund policy below. We’ve made it as easy and clear as possible for you.
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire 30 days from the day you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item in your order.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email). You may use the attached model withdrawal form, but it is not obligatory.
Summary of Return Policy:
- All return requests must be made within 30 days after the date of delivery and are at the customer’s expense.
- The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package, once we have determined that the return meets the mentioned conditions.
- Refunds can only be processed back to the original payment method.
Conditions for Return:
- Time Frame: Your request to return must be submitted within 30 days of receiving your order.
- Product Condition: Returned products must be in their original condition: This means unused and unaltered, with all original packaging intact. If you ordered a t-shirt, feel free to unpack it to facilitate inspection of the product. However, please note that you are solely responsible for any decrease in the value of the items resulting from handling beyond what is necessary to determine their nature, characteristics, and functionality.
- Return Shipping: You are responsible for the cost of returning the goods. We recommend using a traceable shipping method to ensure your return is received.
- Damaged Goods: If the product is damaged due to external factors, such as improper handling by the customer, the return policy does not apply.
- Full-Priced Products: Eligible for a refund, unless purchased with Klarna, Sezzle, or AfterPay. Orders placed with Klarna, Sezzle, or AfterPay are only eligible for store credit.
- Sale Items: Any item purchased on sale or at a marked down price is final sale and not eligible for an exchange or return.
- Promo Codes: Orders placed with a promo code that discounts the order are only eligible for store credit.
We reserve the right to unilaterally modify, suspend, or terminate this policy at any time.
How do I start my return?
We’re sorry to hear that you need to return your item! Here’s how to start the process:
- Initiate Return: Contact our customer service team at info@teedix.com to initiate a return. Provide your order number and reason for return.
- Approval: Our team will review your request and provide a return authorization number along with instructions for returning the product. We will also send you the Model Withdrawal Form via email, but it is not obligatory to use it. Our return address is in Sofia, Bulgaria.
- Shipping: Pack the item securely, include the return authorization number, and ship the package to the return address provided.
- Refund or Exchange: Once we receive the returned product and verify it meets the return conditions, we will process your refund, store credit, or exchange within 14 business days. Refunds will be issued to the original payment method.
Important Notes
- Shipping Costs: Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Processing Time: Refunds and exchanges are processed within 14 business days after we receive the returned item.
- Original Condition: Ensure that the product is in its original condition before returning. We do not accept returns for items that have been worn, washed, or altered in any way.
What are the effects of withdrawal?
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the items and the original delivery charges to your address (except for any additional costs resulting from choosing a different delivery method than our least expensive standard delivery). Reimbursement will be made using the same payment method as the initial transaction unless otherwise agreed upon. Please note that while we refund the original delivery charges to your address, we do not cover the costs associated with returning the item to us. No fees will be charged for the refund.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return the goods without undue delay and, in any event, no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.
What if there are delays or issues with delivery?
Please note, packages are subject to carrier delays. Various factors can influence delivery times, including distance to the destination, carrier delays (especially during peak holiday seasons), weather conditions, natural events, and customs clearance processes for international shipments.
If you experience delays, please contact the courier directly for assistance. For persistent issues, our customer service team is available to help.
We hope this policy makes your return process as smooth as possible. If you have any questions or need further assistance, please do not hesitate to contact us.
Please note that we cannot be held responsible for shipment delays due to unforeseen and uncontrollable circumstances. We take no responsibility for missing incoming deliveries of a return.
Shipping Policy
Where do you ship?
We ship our products to numerous countries worldwide. Please enter your delivery address during checkout to see if we ship to your location.
How is the shipping cost calculated?
Shipping costs vary depending on the destination, the size and weight of the items, and the shipping method chosen. The exact shipping cost will be calculated and displayed at checkout once you enter your delivery address. This ensures transparency and allows you to be fully aware of the charges before finalizing your purchase.
When will my order be dispatched?
Your order will be processed and dispatched within 2-5 business days from the time we receive your payment. This time frame allows us to create and print your product to ensure the highest quality. Please note that for custom-made apparel, the processing and dispatch time might be extended due to production requirements. Additionally, during peak periods or due to high demand, fulfillment times might be slightly extended.
When will my order be delivered?
Delivery times vary based on your location and the shipping method chosen:
- International Destinations: Typically, delivery occurs within 2-6 business days after dispatch.
- EU Destinations: Typically, delivery occurs within 2-5 business days after dispatch.
Please note that these delivery times are estimates and not guarantees. Various factors can influence the actual delivery time, including distance to the destination, carrier delays (especially during peak holiday seasons), weather conditions, natural events, and customs clearance processes.
Which carriers do you use?
We partner with various reputable courier services to deliver your orders. The specific courier used for your order will depend on the destination country and the type and size of the products being shipped.
How can I track my order and know when it has been shipped?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number on the courier’s website to monitor the status and progress of your delivery.
Will my order arrive in multiple packages?
In some cases, your order may be split into multiple packages. This can happen due to technical reasons, such as products being sourced from different production centers or the items in your order being of different categories that require separate packaging. Rest assured, all packages will be tracked and delivered to your specified address.
What should I do if my order is delayed?
While we strive to ensure timely delivery, delays can sometimes occur due to factors beyond our control. If your order is delayed beyond the estimated delivery time, please follow these steps:
- Contact the Courier:Reach out to the courier directly for assistance with changing the delivery address or scheduling a specific delivery date. They can provide the most immediate updates and solutions.
- Contact Our Customer Service: If the issue persists or you need further assistance, please contact our customer service team with your order number and tracking information. We will investigate the issue and provide you with an update as soon as possible.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
Ordering & Discounts
Can I change/edit/cancel my order?
We begin processing your order immediately after it’s placed. Therefore, we are unable to make any changes once the order is submitted. This includes cancellations, changes to shipping or billing addresses, shipping methods, inserting promo codes, or removing/adding/altering items in your order.
Do You Issue Invoices?
Yes, we do. Once your order has been dispatched, we will send you an invoice for your purchase. You will receive an automatic email confirmation of the shipment, which will include a PDF invoice for your records.
How Do I Provide Invoice Data?
While making a purchase, you will find an option in the shipping address section labeled “I need an invoice with company data.” Please select this option and enter the necessary information accordingly.
Where do I enter the discount code?
Input your discount code in the basket area during checkout. You’ll find the option to apply a discount code under the order summary. Click the “Apply” link to reveal the field where you can enter your code. Simply type your code into the box and click “Apply.” If the code is valid, the discount will be applied immediately, and you’ll see the updated total. If the code is invalid, an error message will appear.
What if my discount code doesn't work?
If your discount code isn’t working, please check the following:
- Ensure you’ve entered the code exactly as provided, without any extra spaces.
- Verify that the code hasn’t expired and is still valid.
- Check if the code is applicable to the items in your cart (some codes may have product or category restrictions).
- Confirm that you’ve clicked “Apply” after entering the code.
If you continue to experience issues, contact our Customer Service at info@teedix.com for assistance.
Can I use more than one discount code?
Our system allows only one discount code per order. If you have multiple codes, choose the one that gives you the best value. Combining discount codes is not currently supported.
Are there discounts for bulk orders?
Yes, we offer special discounts for bulk orders. If you’re planning to purchase a large quantity of items, please contact our Customer Service with the details (products, colors, sizes, quantities). We will provide you with a customized discount based on your order.
How can I get a discount coupon?
To receive discount coupons, subscribe to our newsletter where we regularly share promotions and special offers.
Can I apply a discount code after placing an order?
Once an order has been placed, discount codes cannot be retroactively applied. Please ensure you enter and apply your discount code during the checkout process before completing your purchase.
What are the terms and conditions for discount codes?
Discount codes typically have specific terms and conditions, such as expiration dates, product applicability, and minimum order amounts. Please refer to the details provided with each discount code for specific usage terms. If you have any questions, contact our Customer Service for clarification.
Do discount codes apply to sale items?
Discount codes may not apply to items already on sale or to clearance items. Check the terms and conditions of the discount code or contact our Customer Service for more information on which items are eligible for discounts.
Payment Methods
What payment options do you accept?
We support a variety of payment methods including: VISA, MasterCard, Discover, Diners Club, American Express, Maestro, Apple Pay, and Google Pay.
Is cash on delivery available?
We do not provide cash on delivery as a payment option. Because each item in our store is made to order, full payment is necessary before we can begin production. You can easily pay for your order using credit/debit card, bank transfer, or PayPal.
Product Details
What materials are your t-shirts made from?
Our t-shirts are crafted from high-quality materials such as 100% cotton, as well as blends like Sport Grey (90% cotton, 10% polyester), Ash Grey (99% cotton, 1% polyester), and Heather colors (50% cotton, 50% polyester). Each fabric is chosen for its softness, breathability, and durability.
Are your products ethically sourced?
Yes, we prioritize ethical sourcing practices. Our blank products are sourced from reputable regions including Honduras, Nicaragua, Haiti, the Dominican Republic, Bangladesh, and Mexico. We ensure our manufacturing partners adhere to high ethical standards, supporting local communities and sustainable practices.
Do you offer customization options for t-shirts?
Currently, we offer customization through our print-on-demand service. You can choose from a variety of designs and personalize your t-shirt with different colors and sizes. Stay tuned for updates on additional customization options as we expand our product range.
What sizes are available for your t-shirts?
Our t-shirts are available in a range of sizes to accommodate different body types. We offer sizes from XS to XXL in most styles, ensuring a comfortable fit for everyone. Refer to our size guide for specific measurements and recommendations.
Can I return or exchange a t-shirt if it doesn’t fit?
We want you to be completely satisfied with your purchase. If your t-shirt doesn’t fit as expected, you can initiate a return or exchange. Please review our Returns & Exchanges policy for more details on eligibility and process.
Are your products environmentally friendly?
Yes, sustainability is at the core of our practices. Our products are made to order, which helps reduce overproduction and minimize waste. We also use eco-friendly packaging materials whenever possible. By choosing Teedix, you’re supporting our commitment to sustainability.
How are your t-shirts printed?
We use cutting-edge printing techniques to ensure vibrant colors and durable prints. Our process includes digital printing and screen printing, depending on the design and fabric type. This results in high-quality prints that maintain their appearance wash after wash.
Can I find your products in local stores?
Currently, Teedix products are available exclusively through our online store. We offer worldwide shipping to bring our unique designs and quality apparel directly to you. Stay connected with us on social media for updates on future retail partnerships.
Do you offer discounts for bulk orders or wholesale purchases?
Yes, we provide discounts for bulk orders and wholesale purchases. If you’re interested in placing a large order or becoming a wholesale partner, please contact our customer support team. We’ll be happy to discuss pricing options and fulfillment details.
Care Guide
How should I care for my Teedix t-shirt to ensure longevity?
To maintain the quality of your Teedix t-shirt, we recommend washing it inside out in cold water and avoiding bleach. Tumble dry on low heat or air dry for best results. Iron inside out if needed. Following these care instructions will help preserve the fabric and colors.
Taxes & Duties
Are there any additional customs or import charges?
Depending on your location, additional customs or import duties may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information.
Please be aware that taxes and duties may be imposed by your local government on all international packages. The amount of these charges is determined at the discretion of your local authorities. We are legally obligated to declare the full retail value of the purchased products on the customs documents generated by our shipping system.
It’s important to note that if you utilized a discount when placing your order, your customs office may still calculate taxes based on the original retail price. We want to emphasize that we cannot be held accountable for any taxes or duties imposed by your local government. Unfortunately, we are unable to offer refunds for taxes or duties incurred.
Prior to finalizing your order, we advise consulting your local customs office to gain clarity on potential charges. We greatly appreciate your understanding and cooperation.
